fix Your Samsung Galaxy S8 that keeps Freezing
The Samsung Galaxy S8 and Samsung Galaxy S8+ are Android smartphones manufactured by Samsung Electronics as the eighth generation of the Samsung Galaxy S series.
Performance issues like freezing can always be attributed to firmware issues but there are also cases where the phone lags and ends up freezing for minutes due to third-party apps. As we have considered the Samsung Galaxy S8, the Samsung Galaxy S8 is one of the most powerful smartphones in the present-day market. Considering it has impressive specs, you can be sure it’s not about the hardware, but that doesn’t mean a hardware issue can’t happen. To freeze the phone, but then that’s a different story.
In this article, we will walk through dealing with the Galaxy S8 freezing issue which is the subject of our troubleshooting. We go through every possibility and rule it out one by one until we come to a conclusion and know what the problem is and why it is happening. The most important thing from my point of view is that if it persists after our troubleshooting, we want to know if you can fix the problem so you can go back to the store and have it replaced.
In my opinion, before anything else, if you are currently experiencing various issues with your Samsung Galaxy S8 phone, I suggest you visit our Samsung Galaxy S8 troubleshooting page as we have already started supporting our readers who own this device. We understand that your phone is still brand new and should work flawlessly, but even Samsung can’t guarantee that there won’t be any issues. Here we hope to help our readers as much as possible. So, if we haven’t published any article about your concern, you are free to contact us by filling out our Android problems questionnaire.
Troubleshoot a Samsung Galaxy S8 that keeps Freezing
Replacing the phone will always be the best thing you can do, especially if the problem cannot be fixed on your end. Freezing issues can be a minor problem, so it’s worth troubleshooting your phone.
From my point of view, I suggest the following steps
Step 1: Try to see if your Samsung Galaxy S8 still freezes in Safe Mode
As I said earlier, third-party apps can also cause a powerful phone like the S8 to freeze, so we will have to rule out this possibility first before we proceed with other troubleshooting procedures. Start your phone in safe mode to temporarily disable all third-party apps and even though such a procedure won’t fix the problem, it will immediately tell you whether your third-party apps have anything to do with it or not.
How do you boot your phone into safe mode?
- Turn off the device.
- Press and hold the Power key past the model name screen.
- When “SAMSUNG” appears on the screen, release the Power key.
- After releasing the Power key, press and hold the Volume down key.
- Hold the Volume down key until the device finishes rebooting.
- Safe Mode will appear in the lower-left corner of the screen.
- Release the Volume down key when you see Safe Mode.
- Uninstall the apps that are causing the problem.
Step 2: Find, reset and/or uninstall apps that are causing the problem
You’re doing this step because it’s clear enough if the freezes disappear when the phone is in safe mode or a third-party app is causing the problem. Finding the culprit is easier said than done, but you should try. Start your search with the apps you installed before the problem. You have to have some kind of suspects and you have to deal with those applications one by one. Try clearing their cache and data first, then check if some of them need to be updated and if that doesn’t work, you should uninstall them.
How to clear app cache and data on Samsung Galaxy S8
- From the home screen, swipe to an empty spot to open the app tray.
- Tap Settings > Apps.
- Tap the desired app in the default list or tap the 3-dot icon > Show system apps to display pre-installed apps.
- Tap Store.
- Tap Clear cache.
- Tap Clear data and tap OK.
How to update apps on your Samsung Galaxy S8
- From the home screen, swipe to an empty spot to open the app tray.
- Tap Play Store.
- Tap the Menu key and tap My Apps. To keep your apps automatically updated, tap Menu > Settings to select the checkbox and tap Auto-update apps.
- Choose one of the following options:
- Tap Update [xx] to update all apps with available updates.
- Tap an individual app and tap Update to update an individual app.
How to uninstall apps from your Samsung Galaxy S8
- From the home screen, swipe to an empty spot to open the app tray.
- Tap Settings > Apps.
- Tap the desired app in the default list or tap the 3-dot icon > Show system apps to display pre-installed apps.
- Tap the desired app.
- Tap Uninstall.
- Tap to Uninstall again to confirm.
Step 3: Reboot your phone in Recovery mode and wipe the cache partition
You should only do this if the phone still freezes randomly in safe mode, as that is an indication that the problem is with the firmware. But instead of going after system files and data, you should first try to delete all system caches because if some of them are corrupted, your device will face performance-related issues.
How to Reboot your phone in Recovery mode and wipe the cache partition
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo appears, release all keys (‘Install System Update’ will be displayed for about 30 – 60 seconds before displaying the Android System Recovery menu options).
- Press the Volume down key several times to highlight “Wipe Cache”.
- Press the Power key to select.
- Press the Volume down key to highlight “Yes” and press the Power key to select.
- When the wiping cache part is complete, “Reboot system now” will be highlighted.
- Press the Power key to restart the device.
Step 4: Backup your files and data and then reset your phone
After you delete the entire contents of the cache directory and your phone is still frozen, you need to reboot in safe mode once again and back up your files and data. You will have to reset your phone to bring it back to its factory default settings. But before you actually reset your device, make sure to disable Factory Reset Protection (FRP) so that you don’t get locked out of your device.
How to Disable FRP on Samsung Galaxy S8
- From the home screen, swipe to an empty spot to open the app tray.
- Tap Settings > Cloud & accounts.
- Tap Accounts.
- Tap Google.
- Tap on your Google ID email address if multiple accounts are set up. If you have multiple accounts set up, you will need to repeat these steps for each account.
- Tap the 3 dots icon.
- Tap Remove account.
- Tap Remove account.
How to reset your Samsung Galaxy S8
- From the home screen, swipe to an empty spot to open the app tray.
- Tap Settings > Cloud & accounts.
- Tap Backup & Restore.
- If necessary, tap Back up my data to move the slider to On or Off.
- If necessary, tap Recovery to move the slider to On or Off.
- Tap the Back button on the Settings menu and tap General Management > Reset > Factory data reset.
- Tap Reset.
- If you have the screen lock turned on, enter your credentials.
- Tap Continue.
- Tap Delete All.
Step 5: Bring the phone back to the store or send it in
After the reset and the problem still persists, then you need help from a technician. If possible bring the phone back to the store where you bought it. Or, you can send it back to Samsung and let their technician take care of the problem for you. However, it may take a few weeks for the device to be sent back to you.
Frequently Ask Questions
What to do if your Samsung keeps freezing?
Restart the phone.
Devices with a power key: Press and hold the Volume down and Power key simultaneously for about 10 seconds. Devices with a side key: Press and hold Volume Down and the Side key simultaneously for about 10 seconds
Why does my phone keep freezing?
There are several reasons why an iPhone, Android, or other smartphone freezes. The culprit could be a slow processor, insufficient memory, or lack of storage space. There may be a bug or problem with the software or a particular application. Often, the cause is revealed with the corresponding correction.
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