How to Troubleshoot Smartwatch Problems

Reviewed By Expert : Jane Madison

troubleshoot smartwatch problems

troubleshoot smartwatch problems

If you are a smartwatch user, it doesn’t matter which brand of smartwatch you are using, you might have experienced some problems. In this article we are going to talk about how to troubleshoot smartwatch problems with some examples. Common problems are given below nd there is the way to fix them also.

1.Calls do not showing up on smartwatch

troubleshoot smartwatch problems

If calls do not showing up on smartwatch, you need to go through onboarding in the Phone Setup. If this didn’t work  try to turn your Bluetooth off and then turn on it again. If you re-establish your connection, there is a chance to fix this issue. Follow below steps which suits to you.

  • Android users: If you are using Android watch go to the Settings > Connectivity > Bluetooth. There will be an option called Play phone voice call on watch . Check whether it is on or off. You can find this option in the “Phone” app under “Accept on watch, answer on watch” preferences.
  • iPhone users: If you are using iPhone watch, go to the your phone’s Bluetooth settings. There will be a device list. Your watch should be twice in here. One for the Wear OS Bluetooth LE connection and another is for the watch’s “Phone” app headset connection. Both of them should be connected. If one is disconnected, tap on it and reconnect. If both of them are disconnected, then firstly reconnect your watch with your phone. Wear OS app is need to be opened on your phone and tap the reconnect notification on your watch. If your watch is in this list once, go back to Settings in the iPhone app and try to setup again.

2.Watch doesn’t let answer a call

If your watch doesn’t let answer a call, the reason should be battery optimization. If you are using Extended or Time Only Mode to save battery, answering will be disabled. If you want to save battery without disabling calls, you can use Custom Mode and make it as you want.

If you are a Huawei user, enabling call audio on watch is not enough. They need to enable it on their phone settings also. For it go to Settings > Accessibility > Voice Control > Turn ON broadcast incoming calls. If you have got Bluetooth connectivity issue, it also caused for this. Therefore check your Bluetooth connection and make sure to keep your phone closely.

3.Forgot passcode that set to smartwatch and being locked out

passcode that set to smartwatch

If you forgot the passcode that set to your smartwatch and now you locked out, you need to go for a Factory Reset to get access back. Following below steps you can do  a Factory Reset.

  1. Firstly, enter an invalid passcode 3 times in a row and wait for 15 seconds.
  2. Enter an invalid passcode again another 3 times and wait for 15 seconds.
  3. For the last time, enter an invalid passcode again another 3 times in a row. Wait for 15 seconds.
  4. Now a pop-up card that prompting a Factory Reset will be appeared.
  5. Select on the checkmark or Done button.
  6. Factory Reset will be begun After it is completed, Pair your smartwatch with your phone. Remember to remove the device name from the Bluetooth cache before pairing it to the app.

4.Re-pair the same Smartwatch with the app

After you reset your device and removed it from your phone’s Bluetooth settings, you can pair it again in the Wear OS by Google app. For it open the top left menu and tap on the Connect a watch. Now you can go back to the pairing and setup process. Within this easy way, you can troubleshoot smartwatch problems, when happened pairing with the app.

 5.keep disconnecting when in Bluetooth range of phone

To fix this issue, there are few things you need to make sure of. First one is keep your phone turning on. There should be a data or wifi connection on the phone and Bluetooth is needed to be turned on. Your phone must not be on airplane mode. The app needs to be open and the device will shows as “Connected” in the app. If it shows “Disconnected”, open the app and select on the device. It will be reconnected.

If your phone is an iPhone, the Wear OS by Google app needs to be run in the background. And also your phone and watch both need to be charged at least a 70%. The watch also needs to be updated. Your phone should run the most recent operating system in your phone’s settings. If all these are in order, there won’t be disconnecting issues when in Bluetooth range of phone anymore.

6.Fail to download Smartwatch’s update or is taking too long

troubleshoot smartwatch problems

If your Smartwatch’s update download failed or if it is taking too long, you can fix it by doing few things. Your watch needs to be directly connected to a strong Wi-Fi network. You can add a network in the Settings. For it, go to Settings > Connectivity section. Then turn off Bluetooth after connecting to Wi-Fi. Then it will prevent from the interference. Your phone needs to be charged at least 50%. If the problem is still the same, restart your watch and phone.

7.Make sure that Smartwatch’s software is up to date

To know whether your Smartwatch’s software is up to date or not, go to the Settings> System > About > System updates. If your OS is on the recent version and you don’t have updates to do, then the screen will show the fact that system is up to date. If not, it will say the latest version for you to initiate the update.

8.Reset Smartwatch to factory settings

Reset Smartwatch

If you reset your watch to the factory settings, all the data that stored on the smartwatch like your active notifications and cards, fitness data, any installed third-party apps, and any data that apps have stored, system settings, and preferences will be erased. The data that stored in your Google Account will be remain. Any of data that was deleted can not be restored.

If you reset your watch, it will not effect to your phone or tablet. They won’t be reset. Following below steps, you can reset your watch to the factory settings.

  1. Swipe down from the top of your screen or press the middle button.
  2. Scroll down and select on Settings.
  3. Select on System.
  4. Select on Disconnect & Reset.
  5. Next tap the checkmark to confirm.
  6. Then remove the smartwatch from your phone’s Bluetooth settings.
  7. After you reset the watch to factory settings, Pair your smartwatch with your phone again.

9.Unpair Smartwatch from the phone

You can unpair your Smartwatch from your phone, within few steps. Open the Wear OS by Google app and go to the Advanced Settings. Look at the bottom of the screen and there will be a button named Forget Watch button. It will disconnect and reset your device. Go to the phone’s Bluetooth settings and remove the smartwatch. Now you have unpaired your smartwatch from the phone.

10. can’t pair Smartwatch to the phone

If your smartwatch is powered off or if Bluetooth is disabled on your phone, you wouldn’t be able to pair Smartwatch to the phone. Therefore make sure to powered on your smartwatch and enable Bluetooth on your phone. Go to the Wear OS by Google App and There will be instructions on the screen and follow them to pair your watch. If this method won’t work, check the Bluetooth menu on your phone. There will be a device list. If smartwatch is in this list, remove it. After it, go to the Wear OS by Google App and do the pairing process again.

troubleshoot smartwatch problems

If you got above problems you would be able to troubleshoot smartwatch problems using the methods we mentioned above. If they wouldn’t work go for the professional and let them to diagnose issues and fix them.

Frequently Asked Questions

Why do people wear Smartwatches?

The big reason for people wear Smartwatches is activity tracking. There are many features that special for you. Onboard GPS in one of them. It is useful for tracking distance of runs and bike rides. Most of today smartwatches have heart rate monitor. You can also get details about your workouts and calories from your smartwatch. There are some other features that you can do without using phone also.

Is a smartwatch a computer?

Smartwatch is a computer that you can wear on your wrist and carry out anywhere you go. Smartwatches have touch screen and using it you can do what you want from it. It should need to connect with a smartphone app for management and telemetry. Without a device you cannot use smartwatch itself.

What is the No 1 smartwatch brand in the world?

Apple is leading the smartphone market today. Apple’s two models of smartwatches have taken first places in the market. Apple watch series 7 is the best selling smartwatch in today. It was launched in 2021. Tis Apple watch series 7 is the flagship Apple watch can be bought.

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