Easy Way to Troubleshoot Vtech Kidizoom Smart Watch DX

Vtech Kidizoom Smart Watch DX was released on August 2015. It is a children’s smartwatch and specially designed for ages 4-9 years of children. It won’t be surprised that you need a troubleshooting guide just because of children can damage their watch anytime. We are going to talk about some common problems and easy ways to troubleshoot Vtech Kidizoom Smart Watch DX easily.

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Watch won’t turn on

When you are trying to turn your watch on, if its won’t turn on, there can be many reasons for it. Now take a look at them one by one and the way to troubleshoot Vtech Kidizoom Smart Watch DX.

1. Master switch is off

There is a master switch on the back of the watch. It is used to turn your watch on. If its turned off, there is no use of pressing home button to turn your watch. Therefore make sure to turn the master switch on.

2. Battery is not charged

The battery of Vtech Kidizoom Smart Watch DX can last up to 2 weeks. When its battery getting low, you need to recharged it by using a USB cable and connecting your watch to a computer via it. Its needs to be recharged about 3 hours. If your watch’s battery is dead, it won’t be turned on. Therefore make sure to recharge it first.

3. Bad master switch

If both of above methods wouldn’t work for your watch, the cause must be with your watch’s master switch. If its faulty, only solution is to replace it.

4. Bad circuit board

After all above tree methods wouldn’t work, if you have already switched on the master switch, if you have already charged your battery, and master switch is in a good condition, the cause must be with your watch’s circuit board. If yes, you need to replace circuit board with a new one.

Display Problems

Some of common display problems and ways to troubleshoot Vtech Kidizoom Smart Watch DX are given below.

1. Screen is dirty or smudged

The screen is might not be displayed fully, or the graphics aren’t displayed in the right colors, or sometimes your watch doesn’t look right. In such situations, the first thing you need to do is clean your watch properly. You can use an alcohol based wipe, or similar kid friendly cleaning agent for it. Kids play around with their watch and it can be get dirty or smudged easily. Therefore cleaning it is necessary before go for a difficult troubleshooting method.

2. Failure to load display properly

Sometimes your watch’s display can failure to load properly, the problem should be with your phone’s software. To fix this issue, switch off the master button for 30 seconds and switch it on back. Then press the home button to turn on the watch. This will fresh your phone, and the screen’s look will be normal.

3. Bad display

If above two methods wouldn’t work the problem must be with your display itself. If yes, you need to replace the circuit board. Because the display is permanently attached to the circuit board.

Buttons don’t work properly

If the buttons feel stuck when its touch, or when pushing the buttons if it doesn’t make anything happen, you need to make them clean. Remove the buttons firstly and wash them with a water based cleaner. After fully dried, connect them back. This will solve your problem.

Trouble connecting to computer

If you wouldn’t able to connect your Vtech Kidizoom Smart Watch DX with your computer, the reason might be one of below reasons.

1. Software error

If there were software error in your watch, you wouldn’t be able to connect watch with a computer. You can fix this issue by resetting your watch. It will reboot your watch’s software. Flip the master power switch to the off and wait for 30 seconds. Then turn it back on mode and press home button to turn on your watch. This process will reboot your software and you can connect watch with a computer.

2. Bad cable

If rebooting your watch, wouldn’t work and the issue is still the same, the issue must be with your cable. To check this, try connecting your cable with another device and another USB port. If the problem with the cable, you need to replace it.

3. Bad USB port on computer

The problem might be with the USB port on computer. To check this issue, try to connect your watch with another computer. If it works, which means your computer’s USB port is faulty. Use a different USB port for charge your watch.

4. Bad USB port on smart watch

If one of above troubleshooting methods didn’t work, the issue must be with smart watch’s USB port. The only way to fix tis issue is  replace the circuit board.

Can’t view downloaded pictures / videos

Some of reasons to you wouldn’t be able to watch pictures and videos that you placed onto the watch and ways to troubleshoot Vtech Kidizoom Smart Watch DX are given below.

1. Images in wrong directory

When you downloading photos or videos onto your watch, you need to consider about its directory. The photos should be go to the DOWNLOAD/PHOTO folder in the Kidizoom Smart Watch location on your computer. And also the videos should be go to the DOWNLOAD/VIDEO folder in the Kidizoom Smart Watch location on your computer. If you placed them in the right directories, it will be viewed correctly.

2. Files are in wrong format

To display photos or videos on your watch, they need to be in the right format. The formats that can be accepted by the watch are JPEG and AVI (also known as Motion JPEG) for pictures and videos. Make sure the videos and photos that you want to display are in this format. If not they won’t be displayed.

Water Damage

If your watch is not waterproof, when it expose to the water it can be damaged. Some ways to troubleshoot Vtech Kidizoom Smart Watch DX in such situations are given below.

1. Watch shuts off after being submerged

If your watch wouldn’t turn on after falling into the water, its better to not turn it on. Because when water goes into the deeper parts of the water, the damage can be more than before. Therefore don’t turn it back on. Flip the master switch to off and then unscrew the back of the watch. Next, place your watch case and the circuit board in a drying agent like cup of rice, or silica gel. After 3 days take it back and replace the back plate. It should be worked normally. If not it won’t work again.

2. Bad display, USB port, circuit board

If your watch’s display, USB port or circuit board expose to the water, they can be damaged easily. You need to check them one by one and make sure everything is good. But if some problems with any of these you need to replace the entire circuit board to troubleshoot Vtech Kidizoom Smart Watch DX.

If you have got any of above issues with your watch, using this guide you would be able to troubleshoot Vtech Kidizoom Smart Watch DX easily.

Frequently Asked Questions

How do you download games on Kidizoom Smartwatch DX?

There is Parent Settings menu and select VTech App Manager. There will be a refresh icon in the upper right corner. Using that icon you can check for any new purchases. It will automatically start to download. If they do not start automatically download, touch the download icon that is in next to the app.

Are VTech watches good?

The VTech Kidizoom Smartwatches are fun smartwatch that is worth for the money you spent. It provides many entertainment features for children like dual cameras, educational games, voice recorder, and movement activities.

Which is better VTech DX or DX2?

There are some features in DX2, that are not in the DX. The Kidizoom smartwatch DX2 has two cameras but the DX only has one. The two cameras in the Dx2 allows kids to take selfies but Dx has no selfie camera. The Kidizoom smartwatch DX2 has a more sleek design. DX2 is more tough and durable than the Dx. Both watches allows kids to take quality pictures and videos, and play games.

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